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Usa Discounters - Furniture Review from Baltimore, Maryland

Over payed Rude employees Poor quality furniture Liars
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1 comment
Jailon
#983740

I am sorry to hear about your experience. We are dedicated to providing excellent customer service.

One of our customer service representatives will be happy to assist. Please contact us at customersvc@usadiscounters.net as we would like to learn more and see if we can help you get this clarified.

ID
#597009 Review #597009 is a subjective opinion of poster.
Location
Baltimore, Maryland
Reason of review
Poor customer service

Usa Discounters - Very Rude People!!

I have nothing to do with these people!!! I don't rent-to-own nothing! Somebody used me as a reference without my knowledge and Usa Discounters are calling my telephone harassing me!The thing that angers me the most, I asked to be removed from their list as a reference because I never authorized anybody to use me as their reference and they told me they refused!!! They said they wouldn't remove me and I need to talk to the individual who used my information concerning why they used me as a reference. I explained that I thought Usa Discounters needed to request permission from me to authorize this and she said she had nothing to do with it and she's NOT going to REMOVE my information!! I'm FURIOUS!! Thing is... I don't have any creditors calling my home for ME!!! Why??? because I PAY my bills on time!I'm going to call the BBB and file a report. I don't like being treated this way!
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5 comments
Jailon
#983742

I am sorry to hear about your experience. Clearly someone you know used you as a reference and a point of contact.

One of our customer service representatives will be happy to assist. Please contact us at customersvc@usadiscounters.net as we would like to learn more and see if we can help you get this resolved.

Anonymous
#983980
@Jailon

Okay.

Anonymous
#968413

Company USA Discounters changed it's name to USA Living

Anonymous
#968444
@PissedConsumer968413

WHATT!!! CAN THEY DO THAT!?!?

Anonymous
#983978
@PissedConsumer968444

I don't know but they did that to me.

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ID
#593692 Review #593692 is a subjective opinion of poster.
Location
Portsmouth, Virginia
Reason of review
Poor customer service
Preferred solution
I want my information REMOVED as a reference

Usa Discounters - Review in Shopping category from Waterford, New York

Hi, I haven't purchased anything from this company and I'm glad I haven't. If they're doing these things to you then I know they won't hesitate to do them to me. It's a shamed that businesses have become foul. No one gives good service anymore and its sad! My husband and I won't be patronizing that business. We've been ripped off enough! If they won't apologize, I apologize for them because not everyone is saved. Be blessed!!
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1 comment
Jailon
#983744

Thank you for your blessing. We are dedicated to providing excellent customer service.

If you have a question or a need, one of our customer service representatives will be happy to assist. Please contact us at customersvc@usadiscounters.net to find out more.

ID
#588661 Review #588661 is a subjective opinion of poster.
Location
Waterford, New York
Reason of review
Bad quality

Usa Discounters - RUDE PEOPLE & CHEAP FURNITURE

1.3
Details
I agree with the above customer. USA Living may have changed their name from USA Discounters but they are the same snotty company! They have the most uncooperative, rudest people I have ever encountered and the furniture is cheaply made as well and falls apart after a couple of months. I too was a little behind and made arrangements to pay but continued to receive call from a very rude supervisor in Norfolk, VA a Ms Cuevas, threating to take legal action and not giving me time to speak or defend myself or to let her know that the payment was made already ..After being talked down to on numerous occasions I finally hung up on her and refused to answer any more of her calls even thou she continues to leave me all kind of threating messages. She needs to get a class on customer service and take an English class! I even tried to report her but her boss seem to not care about the way she treats people either..I wonder if she has been behind on her bills? If anyone is considering making a purchase from them please think about it as I will be spreading the word to anyone that will listen what a bad company this really is. Changing the name did not change their scaming tactics!!!!!!
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3 comments
Anonymous
#1030069

I just walked in to this place looking for a bedroom set .. this guy helping me so RUDE I had to walk out!

I will not spend a dime in that place.

He lost out on on at least a 3000.00 purchase. What an *** !

Jailon
#983748

I am sorry to hear about your experience. We are dedicated to providing excellent customer service.

One of our customer service representatives will be happy to assist. Please contact us at customersvc@usaliving.com if you believe there is some assistance we can provide.

Jailon
#983745

I am sorry to hear about your experience. We are dedicated to providing excellent customer service.

One of our customer service representatives will be happy to assist. Please contact us at customersvc@usadiscounters.net as we would like to learn more and see if we can help you get this clarified.

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ID
#583267 Review #583267 is a subjective opinion of poster.
Reason of review
Bad quality

Usa Discounters - Tricked in to signing a contract with USA LIVING a total scam.

1.0
Details
I WAS TOLD I HAD TO SIGN A CONTRACT AND THAT I COULD NOT LONGER PAY MY PAYMENTS TO THE USA DISCOUNTERS LOCATION IN HOPEWELL VA THEN I FELL BEHIND DO TO A CAR ACCIDENT AND THE LOST OF A BABY IN MAY OF 2014 WE JUST CANT CATCH THE ACCOUNT UP ME AND MY WIFE GET A TON OF PHONE CALLS EMAILS AND WE HAVE SET ARRANGEMENTS THATS THE CRAZY PART TODAY I AM 15 DAYS PAST DUE AND THEY THREATEN LEGAL ACTION OVER 15 DAYS LATE THIS PLACE IS A TOTAL RIP OFF DONT SPEND YOU HARD EARNED MONEY THERE I AM PRIOR SERVICE AND TO BE TREATED THIS WAY IN AMERICAN SHOULD BE A CRIME I WILL NEVER SPEND ANOTHER PENNY WITH THEM OR ANY OTHER COMPANY THAT DEALS WITH THEM EVER AGAIN I WORK FOR CAPITAL ONE AND I WILL SPREAD THE WORD TO AS MANY PEOPLE I CAN ALL OVER THE WORLD TO NEVER SHOP THERE
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1 comment
Anonymous
#995682

The companies money flow will fail as no legit bank will continue to loan them the operating cash to run their business. Their past and present business model which included making installment deals with customers who have long histories of failing to make payments will in the end be the nail in the coffin to USA Discounters/USA Living. It is sad to see a company with about 400 employees spiral to the bottom because of company misguided leadership who didn't understand the high risk military customer.

ID
#582893 Review #582893 is a subjective opinion of poster.
Location
Norfolk, Virginia
Cons
  • Usa living llc
Reason of review
Poor customer service
Loss
$5400
Preferred solution
Let the company propose a solution

Usa Discounters - They lied

I was lied to now I have all kinds of legal issues. I purchased several items from them on a lie that if I were to be put out of the army early for any reason my debt with them will be gone. Even signed a paper for it. Well low and behold I broke my leg almost lost my foot and was medically discharged two years early. When I sent them my dd214 they told me it was the wrong code and that I still need to pay. I was without a job for three months when I got out and in that time they decided to sue me for the amount owed. After garnishing my wages for well over a year now they have decided to sue me again for the same thing this time with a warrant out for me. Stay away from these people my life is screwed up now because they lied to me they destroyed my credit and can barely pay my bills because of how much they take out of my hard earned money every month.
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1 comment
Anonymous
#925866

It should be noted that USA Discounters changed their name to USA Living. Business as usual seems to be in play.

ID
#577749 Review #577749 is a subjective opinion of poster.
Location
Mason, Ohio
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund

Usa Discounters - THIS COMPANY WILL DRAIN YOU UNTIL YOU HAVE NOTHING LEFT. STAY AWAY FROM THIS BAD COMPANY. STAY AWAY

1.0
Details
THIS COMPANY WILL NOT HELP YOU BUT WILL GET YOU MORE IN DEBT. THIS IS THE WORST DOING BUSINESS WITH. THEIR JEWELRY IS NOTHING IN VALUE, THEIR PRICES IS ABSOLUTELY RIDICULOUS. YOU HAVE TO CHECK EVERYTHING IN FINE PRINT WHEN YOU HAVE LOAN WITH THEM. THEY WILL NOT STOP CALLING CALLING YOU UNTIL YOU GET SOMETHING FROM THEM. PLEASE, FOR THOSE PEOPLE OUT THERE , RED EVERYTHING YOU ARE SIGNING FOR. SOME OF THEIR ITEM IS NOT EVEN LOCATED IN THEIR STORE. YO HAVE TO PICK IT UP SOMEWHERE. NEVER DEAL WITH THIS COMPANY. FOR A $ 1000 LAPTOP, YOU WILL PAY IT BACK TRIPLE THE AMOUNT. THIS COMPANY SHOULD NOT EVEN EXISTED.
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3 comments
Anonymous
#964519

So because you actually need to read what you are signing they are a bad company? Everything is given to you in writing, stop being lazy and read something before you sign it.

Anonymous
#925869

Company changed name to USA Living because of bad publicity a couple of months back. Seems to still have issues

Anonymous
#964522
@PissedConsumer925869

Actually they got bought out and changed the name, not quiet the same thing.

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ID
#576783 Review #576783 is a subjective opinion of poster.
Location
Chula Vista, California
Reason of review
Pricing issue
Preferred solution
Price reduction

Usa Discounters - Couches in complete mess

Went to clarksville tn location got some leather (so called) HAVE CALLED AND HAD RECLINER LOVE SEAT REPAIRED TWICE both times it comes back we are told its repaired. The leather has started to crack and peel, recliner braces are broken and I have been waiting to get them repaired again now for two months. The store Manager seems to never be in and never returns phone calls. I will never purchase furniture or anything from these people ever again. I beleive that thier so called warranty is a roll of duct tape and some lies. we will see how long it takes to complte this task. definatewly not holding my breath
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1 comment
Anonymous
#921244

Company has changed name to "USA Living." It submitted a new name and tag line trademark request a few days after many reports of thousands of military lawsuits surfaced in July 2014. The companies new CEO said it changed the name to avoid confusion.

The company has been in business since 1991 and the best they can say it was to avoid confusion???

The new improved USA Discounters.

ID
#557040 Review #557040 is a subjective opinion of poster.
Location
Clarksville, Tennessee

Usa Discounters - Defective Couch Review from Houston, Texas

Bought several things and 5 mos later the purchased couch was falling apart springs popping out continuassly lied to about the problem being fixed and replaced not worth the prices paid they are a complete rip off
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1 comment
Anonymous
#888001

Beware!!!!!

Store name is now USA Living as they changed it a couple of weeks ago. Other than their name nothing has really changed as their furniture products are the best that the least amount of money can buy.

Their business model is still primarily sub prime credit financing. Their website now seems to be highlighting civilian customers.

ID
#548500 Review #548500 is a subjective opinion of poster.
Location
Houston, Texas

Usa Discounters - USADiscounters is a Long Term Mistake, Even If Credit is Bad!!

5.0
Details
I added a Dining Room table to my account and the Finance Manager insisted that it be added at a higher interest rate; even though ALL of my payments had been made on-time for 2+ years via direct-debit. Bottom Line: USADiscounters will finance you at the highest interest rate allowed by law and in the end, after years of making payments, you will have paid 3, 4, 5 times (or more) than what the furniture is actually worth. Think about the long-term before you make this mistake. Be patient and pay-down your debt to improve your credit, or save your money and pay cash for your furniture a little at a time. You will ABSOLUTELY regret financing through USADiscounters.
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ID
#540476 Review #540476 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Reason of review
Poor customer service

Usa Discounters - BAD DELIVERY SERVICE

I am making a complaint about the branch in Baltimore on Security Beulevard (USA Discounters). Placed an order for a King size bed with matress two dressers with mirror and a side dresser. I done my part filled out the paper work, since I work for the Federal government I was able to start an allotment, so I started my allotment, contacted the branch and informed them that I started the allotment, e-mailed them the scanned allotment confirmation. The first payment actually comes out tommorrow, but my items that I ordered wont be delivered tomorror like promised due to the boxspring to the bed did not come in, not only that but the main dresser was also not available. They did not inform me of this until 4:00 PM today (The day before). I had already got rid of my old bed so I currently dont have one. Both me and my fiance work so it was hard for her to *** to wait for the deliverers to deliver the bed, but she took off and now it is not coming, maybe next week so indicated by the Baltimore branch. There was no alternative, besides either they deliver what they have or wait another week. They said they can *** the delivery price and still deliver next week, but that seems not enough for the inconveinance that was caused upon us. I know things happen, but there should be a way a major company like this should accomadate their paying customers in situations like this. I talked to a representative named Erica and she was very rude about the situation and stated "Oh well, there is nothing we can do". This is a statement you do not make to a customer in a situation like this, I believe this should be looked into. The intial service when we came to the branch was very friendly, but the rep who sold us the items was suppose to call us and let us know when the bed was coming, she never did call, I had to call the Branch and they told me the bed will come the following week. (Well now you know the rest of the story). I decided to wait the week and receive all my goods, but the branch did not tell for sure what are they are going to do to accomadate the situation. Your truly Bedless for another week.
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1 comment
Anonymous
#875547

I had this same issue, although I am refusing to pay for a bed bug infested mattress and box spring. Pissed consumer from Aurora Colorado from the US discounters in Colorado Springs. They can try to get me but I hope it bites them in their *** They are very rude.....

ID
#535536 Review #535536 is a subjective opinion of poster.
Location
Woodlawn, Maryland
Reason of review
Problem with delivery
Loss
$3100
Preferred solution
Price reduction

Other Product Review

Don't but from usa discounters mgr will lie to you to get you to buy and do the total reverse . There crooks.
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ID
#534416 Review #534416 is a subjective opinion of poster.

USA discounters did not honor my insurance claim??

I have been with USA Discounters since 1995 and enjoyed my service. I purchase a flat screen TV from them, the only flat screen I have purchased. I had a thief at my resident and my television was stole and some other things. I had a police report. The report did not list that name/model of the TV, but it had the what the size of it was. So when I went to submit my claim at the Lanham branch. The reps stated that I could not get my TV replaced because it didn't list the name of the TV.
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ID
#531401 Review #531401 is a subjective opinion of poster.
Reason of review
Did not honor my insurance claim
Loss
$900

Usa Discounters - Full payment taken out each check

Me and husband were moving in together literally starting with nothing. Because I was 6 months pregnant we needed to get stuff asap. We go finance furniture our payments were pretty good and they gave the option if we want our payment 1st or half on each check. So being that we trust half on each check we set up the allotment. 4 months later after wondering why we were left with only $100 a month USA Discounters was taking the full payment from each check and so I called and told them then they tell me they were even receiving full payment. So I stopped the allotment and told them either you use the money that you were taking out each check for the payment because i contacted DFAS and they also confirmed that full payment was coming out each check. I stopped making payments for 6 months months because they said they "found" the money. Come to find out on mine and my husband credit report they put that they weren't receiving any payment for 6 months. It was so bad we had to move off post just to receive BAH because our child was already here and my child is more important than a payment than the companies mess up. Now I receive calls from corporate all the time and either I answer with an attitude because they are always rude or I don't answer period. I did not know I was the only person going through this exact issue. 5 other people I have encountered told me almost the exact problem and these were people from over hearing me or me them.
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ID
#530262 Review #530262 is a subjective opinion of poster.

Usa Discounters - Pissed run away

So i ordered a phone note3 and a living room set found out later it was a note 3 neo the smaller version but thats my fault after waitingv3 weeks for a delivery they call me tues to confirm someone would be home i sat in the house all day nothing i call around 6 they say im schudled for the next day so today i sit in the house all day i call at 7 they say a driver is still out they will deliver today its not 10 oclock nothing after reading these reviews im canceling everything tomorrow and just pay off the phone next week
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ID
#530040 Review #530040 is a subjective opinion of poster.
Location
Baltimore, Maryland